If you can’t find the answer to your question below, please email .
First, create a partner account. Then, send an email to with a link to your site or app and a short description of your business. Once we review your information we will approve your account and you can begin integrating.
There are never any costs for being a partner.
Yes, partners are paid a 2% commission on each transaction made by their customers. You can choose to take less than 2%, with the savings passed on to your customers.
You are paid monthly via bank transfer, as long as your balance is at least SEK 1000 or equivalent.
We can only pay commission to registered business entities.
For businesses registered outside the EU, please email us at to receive confirmation that we can transfer payments to your entity.
By default, payouts are made in fiat. Depending on the location and status of your business, we may be able to pay out in cryptocurrency. Please email us at to discuss further.
We are happy to set up a dedicated Slack channel where you can talk to our developers about any questions with the integration.
It's possible to create a custom color scheme that matches the branding and visual design of your site or app. Once you are ready to integrate, we can help you with this.
The dashboard on the partner site will show you detailed graphs of orders made through your widget.
For each transaction, customers are charged a 5% fee from Safello. This is in addition to the 2% commission paid to you, for a total fee of 7%. If you choose to lower your commission, this will lower the fee your customers pay. There is no minimum fee.
We currently accept customers from all EU countries, with additional regions planned for the future. The full list of supported regions and countries is: Andorra, Austria, Belgium, Canary Islands, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and Åland.
Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), and XRP. You can choose to offer one, some, or all of them to your customers.
Danish, English, Hungarian, Norwegian, Polish, Slovenian, Spanish and Swedish.
In Sweden we offer Swish, the leading mobile payment method. In all other regions we offer payment via Visa and Mastercard debit and credit cards. Later this year we will also launch SEPA bank transfers for customers in all countries.
We have just launched selling of BTC for customers in Sweden. We will be enabling selling of BTC for customers in additional EU countries later this year. You can choose to offer just buying or selling, or both within your widget.
No, the widget cannot be used to facilitate payments to you or another third party. The person purchasing the cryptocurrency must also control the wallet address the cryptocurrency is being sent to.
For customers in Sweden, Norway and Denmark, we make use of the standardized eID solutions. The vast majority of customers in these regions already have these methods set up, making the KYC process extremely easy.
For customers in other regions, we use Yoti, a popular third-party identity solution. If a customer has already signed up with Yoti, they just need to open the app and approve the transaction. For new customers, it takes around 5 minutes to complete the Yoti signup process, at which point they can complete their transaction.
Yes, since we are a financial institution registered with the Swedish Financial Supervisory Authority (Finansinspektionen), we are required by law to gather the appropriate information from our customers.
In most cases, yes. However, it is possible to enter into a data sharing agreement that can reduce the need for customers to re-enter information. Please contact us to discuss further.
If your site or app provides a wallet for customers, you can prefill the deposit address for the purchase. You can choose to still show the wallet address (which won’t be editable), or to hide it completely.