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Safello customer support is closed until 09.00 Tuesday April 3 CET. Until customer support re-opens, any transaction needing manual handling will be pending.

User terms and conditions

1. General

These User Terms and Conditions (hereinafter referred to as “User Terms”) apply for all customers using the services on this website of Safello AB, reg. no. 556892-3550 (hereinafter referred to as “Safello”). By registering as a customer on Safello’s website, the customer agrees to be bound by the User Terms as stated below. The customer also agrees to be bound by Safello’s AML Policy and Purchase Agreement.

By opening a customer account, the user expressly represents and warrants that:

2. User restrictions

The Safello website does not address people who are prohibited under the applicable laws or regulations of their citizenship, domicile or residence from having access to or use such websites as the Safello website, including but not limited to, money laundering, illegal gambling operations, drug trafficking, financing terrorism, or malicious hacking. Persons who are prohibited from having access to the information on this website or who are in doubt whether or not they are permitted to access or use the Safello services or not, are kindly requested to leave the Safello website.

If Safello asses that the use of Safello services is not in accordance with applicable policies and/or terms, or if the use could be in violation of law or regulation in such person’s home country jurisdiction or any other related jurisdiction, or considered to be a too great a risk from a AML perspective, Safello will not provide any such products or services to that person.

Safello also reserves the right to fully or partly limit access to the Safello services if it is appropriate due to maintenance or security purposes. Safello does not guarantee that its services always are available.

3. Limitation of responsibility

Safello and their third party providers does not have any responsibility if the content that is presented at Safello’s web service directly or indirectly damage or creates a loss for the user or any other person who’s taken part of it. Safello claims no responsibility for direct or indirect damages, loss of profit or income, or any other damage towards the user or a third party that might occur due to inconsistent, false or non-existent information presented on the website. This also applies to any outages, delays or corrupted data that might happen to Safello or its third party service providers due to technical reasons.

Safello claims no responsibility for any information given to Safello by a third party vendor or their products presented at Safello. Safello has also no liability for how information is presented by a third party vendor. Any error or delay is outside Safello’s liability. Neither Safello nor the web service provider are responsible for how the user chooses to use the information presented at the website. The user’s access and usage of the service is solely the user’s responsibility.

Safello reminds the user that handling of bitcoins is combined with great risks, but also great possibilities. Safello disclaims itself from all responsibilities for the results that might occur due to usage of its services. Any commerce the user might conduct with the products purchased from Safello is outside Safello’s responsibility. Safello also claims no responsibility for how the information presented by any Safello website is interpreted.

4. Governing laws

These Terms of Use and the Safello website and services are governed by the laws of Sweden. Any dispute shall be settled under the jurisdiction of Swedish law and by Swedish courts.

5. Usage of the web for non-allowed disposal

As a user and visitor of this website the customer accept the fact that it is not allowed to use any kinds of robots, spiders, scrapers or other scripted or automated tools without written consent from Safello. The only exception is indexing tools such as Google. The user accepts to not use any tool that causes extensive or unproportional large burden for Safello’s site or other Safello services. Safello retains the ownership, copyright and all other immaterial rights of this website. The publication, reproduction, transfer or storage of the contents of the site in whole or in part is forbidden unless the holder of title, copyright, title or other immaterial right has granted permission for such an action. The prohibition does not apply to storage on a computer or printing for personal use only.

Where Safello provides text links to third party websites, such links are not an endorsement by Safello of any products or services provided on or via such websites. The use of such links is entirely at the customer’s own risk and Safello accepts no responsibility or liability for the content, use or availability of such websites. Safello has not verified the truth, accuracy, reasonability, reliability or completeness of any content of such websites.

7. Force Majeure

Safello is not accountable for any kind of damage the user can experience from events beyond Safello’s control. This includes events like explosion, fire, flooding or other accidents, sabotage, event of warfare, strike or other work related conflict, changes of laws or regulations, or other decisions made by regulatory bodies. The conditions about strike or other work related conflict also applies in cases where Safello takes action or is a target for such a conflict. Except from what can normally be understood as events outside Safello’s control, an event, that is considered costly or onerous for Safello compared to normal operation, shall not make Safello obligated to compensate for damages the user might experience if Safello has been normally cautious.

8. Data privacy

Safello is processing personal information in accordance with applicable laws and regulations, which for example includes the requirement to collect and maintain user information up to a period of five years from which a customer relationship is ended.

The personal information as referred to herein is for example, customer name, address, e-mail address, trades, banking details, etc. We may collect personal information for the purpose of customer use of the Safello services in connection with customer registrations and in connection with the first transaction.

We may use your personal information for the following purposes: To personalize customer experience (personal information helps us to better respond to the customer’s individual needs); To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you); To analyse use of our website; To improve customer service (customer information helps us to more effectively respond to customer service requests and support needs; To conduct our AML (Anti-Money Laundering) policy and KYC (“Know Your Customer”) requirement; To process transactions. Personal data may be transferred to other companies within the Safello group and/or to business partners of these companies, in order to develop the Safello services and/or to comply with the terms of agreement.

We do not sell, trade, or otherwise transfer to third parties any personally identifiable information without the customer’s consent if not required by law. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We may also collect information about our customer’s computer, including information on IP addresses, operating systems and browser types - for system administration. This is statistical data about our customer’s browsing actions and patterns that does not identify any individual.

The following provisions of our Privacy Policy is only applicable for Users who have chosen to sign up for the Safello wallet service; Safello have developed an easy to use social interface built on the www.blockchain.info wallet service (hereinafter “Wallet”). Please note that by signing up for the Wallet you agree to additional conditions related to your personal information and sharing of such to third parties, i e other users on the www.safello.com platform (in the following “Other Users”) and/or the public (hereinafter “the Public”). You agree with and acknowledges that your first and last name related to your profile is searchable for and can be seen by Other Users. This means that Other Users can search your name and view your public profile containing your name and the address for your public wallet making it possible for them to transfer bitcon to you as well as supply a text message directly through the Wallet service. Your public profile, who will be available to the Public, displays your first and last name, transactional information related to your public Wallet address as well as a profile picture and a cover (background) image of your choosing. If you’ve opted in to sign-up for the Wallet via Facebook or have chosen to import your Facebook profile picture, your profile picture and any updated version of the same will also be viewable by other users. In the event you have opted to bind your Wallet account to a selected third party social platform profile, such as Facebook, you have the option to easily share content related to the Wallet service to these third party services in accordance with your account settings and respective policies of these third parties.

9. Cookies

The Safello site is using cookies. Cookies are small text files that are placed on the customer’s computer by websites that the customer is visiting. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. Cookies are typically stored on the customer’s computer’s hard drive. Information collected from cookies is used by Safello to evaluate the effectiveness of Safello’s website, analyse trends, and administer the platform. The information collected from cookies allows Safello to determine such things as which parts of our website are most visited and difficulties the visitors may experience in accessing the Safello website. With this knowledge, Safello can improve the quality of our customer experience on the platform by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. Safello also uses cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience when using our website. We use third party service provider(s), to assist us in better understanding the use of the website. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our site, what products are browsed, and general transaction information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors’ interests in our website and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the platform. Our service provider(s) is/are contractually restricted from using information they receive from our site other than to assist us. By using our site you are agreeing that we may use cookies for the purposes set out above.

10. Changes

Our terms, policies, content, information, promotions, disclosures, disclaimers and features may be revised, modified, updated, and/or supplemented at any time and without prior notice at the sole and absolute discretion of Safello. Safello customers will, however, be notified if changes is made in this User Terms. If the customer continues to use the Safello services after the notification, it means that the customer agrees on the change of terms.

If you have any questions, comments, or concerns regarding our User Terms, please contact us at the following e-mail address: support@safello.com