Data Privacy Policy

The following provisions constitutes the current Data Privacy Policy issued for usage the digital currency exchange services offered through the website (in the following “Website”). The services offered through the Website (in the following “Services”) is provided by Safello AB, a limited company incorporated under the laws of Sweden (in the following “Safello, we, us, our”). By visiting the Website and using the Services you (in the following (“you,” “your” or “user”) expressly agree with the provisions expressed below as well as our Terms of Service.

If you for any reason object to any part of this policy you are not allowed to access the Website and use the Services we provide and we ask you to refrain from doing so.

What data does Safello collect?

There are two types of data that we need to collect from you:

“Personal Data”

What we in the following will refer to as “Personal Data” is any type of information that identifies you or can be used to identify you as an individual. By signing up for an account on the Website you expressly acknowledge and agree with that we may collect, store and process the following Personal Data related to you: - Your full name - Your date of birth - Your address - Your e-mail address - Your phone number - Your banking details - Your IP address. - Other information you from time to time provide by registering such data in forms on the Website. - Information we’ve requested in relation to you contacting us on any matter related to the Website and/or the Service. - In the case you contact us we may also keep a record of the information you have supplied us with in the correspondence. - Transaction details for all types of transactions you make via the Website.

“Non-Personal Data”

Like most other websites, Safello gathers information for statistical and analytical purposes.

We referred to this as Non-Personal Data. To further explain Non-personal data is information that cannot be used to identify or contact you. The data we collect and process in this regards includes the type of browser you use and other statistical data relating to the use of the Website and our Services. Information may also include content you view, such as which operator and country, the date and time that you view this content.

Why does Safello collect this Non-Personal Data?

The team behind Safello is always looking to improve the Website and Services in order to provide you as the customer with the best experience possible. We always strive to deepen our understanding of where our customers come from, what they appreciate and what parts of Safello they feel can be improve on. Collecting and processing the above specified data is an important if not vital mean of achieving this objective.

How do we use your Personal Data?

You acknowledge and agree with that we may use this Personal Data for the following:


A cookie is a small text file of letters and numbers that is stored by the browser on your computer when you visit certain websites. A cookie allows a website to distinguish your computer from other users’ computers. Normally cookies do not contain Personal Data unless you have already given this information to the Website.

Does Safello give Personal Data to third parties?

We will never disclose your Personal Data to any third party unless you have agreed to this or unless the third party is required to process the Personal Data in connection with orders you have requested. As stated above we might however share certain data with trusted third party service providers in our ambition to ensure fully operational Services as well as enabling an efficient communication stream with our users – e.g. contracted IT consultants and mailing list services.

Does Safello give Non-Personal Data to third parties?

We may provide Non-Personal Data to third parties regarding the number of unique users who visit our Website, the demographic breakdown of users of our Website, or the activities of users on our Website.

What can be learned from Non-Personal Data?

There are a lot of useful things to be learned from this information. For example, it can help potential advertisers, providers of advertising services, commercial partners, sponsors, licensees, researchers and other similar parties.

Will Safello use my Personal Data for direct marketing purposes?

We may use your Personal Data to send you information by SMS or email relating to our products and services which may be of interest to you or similar products and services to those you have previously purchased from Safello.

How is my data stored?

Safello stores all data electronically on highly secured servers. The servers and subsequently the data can only be accessed by trained professionals under contract with Safello i.e. employees or consultants. The physical location of the servers is highly confidential and the servers can only be physically accessed by or together with chosen members of the Safello management team.

Safello does not sell or share your Personal Data or CPNI data with subsidiary companies or third parties for marketing or profit purposes.

We may disclose your Personal Data if we are required to comply with any applicable law, a summons, a warrant, a court or regulatory order, or other statutory requirement. In the case we have reason to suspect any form of illegal interaction with the Website and/or usage of the Services we also reserve the right to, on a voluntary ex officio basis, share your Personal data with relevant law enforcement agencies. We will always respect your privacy as long as we comply with all applicable laws and as long as you respect our Terms of Service and any applicable law(s).

We use cookies in order to be able to present the Website in the most suitable fashion possible and to make sure that we receives the most relevant data from our database while you are visiting the Website.

For how long is my data stored?

All customer data is stored for a period of minimum five (5) years. This is due to regulatory requirements put forth in article thirteen (13) in the second chapter of the Swedish AML-law (Swedish reference: 2 kap. 13§ PTL).

What if I no longer want to use the Services?

You can disable your Safello account at any time, free of charge, by contacting Safello via email. If you for any reason would like to do so please send us an email at

Please note however that in accordance with the above stated policy regarding data storage we can and will not under any circumstances delete data before the time period defined above has been passed, this is due to regulatory requirements put forth in article thirteen (13) in the second chapter of the Swedish AML-law (Swedish reference: 2 kap. 13§ PTL).

Other questions?

If you have any comments and/or questions regarding this policy please send us an email at and we will do everything we can to answer any and all questions you might have.