Best execution

At Safello, we have guidelines in place to ensure that your order is executed to achieve the best possible result for you as a customer. Safello’s execution policy is attached to the Terms of Service and can be accessed here. As a customer, you can always expect fair treatment when placing an order, and we will take all necessary measures to achieve the best possible result.

Safello uses multiple liquidity providers - that is, trading platforms or other providers of crypto-asset services - to execute customer orders placed on Safello’s platform. Our order management system is designed to ensure that each order is executed with the best possible result for you as a customer, based on real-time data and advanced algorithms. Therefore, when you place an order on our platform, it is automatically routed to the liquidity provider offering the most favorable conditions, including the best available price and speed. Larger orders may be handled as OTC (over-the-counter) upon the customer’s instructions and are thus managed manually.

If you as a customer have provided a specific instruction regarding the execution of your order, Safello will execute the order in accordance with that instruction. In such cases, the best execution guidelines do not apply to the aspects for which you as a customer have given alternative instructions.